[{"data":1,"prerenderedAt":98},["ShallowReactive",2],{"docs-\u002Fbookisia\u002Fen\u002Fcontact-support":3},{"id":4,"title":5,"body":6,"category":87,"description":88,"extension":89,"meta":90,"navigation":91,"order":92,"path":93,"seo":94,"stem":95,"updatedAt":96,"__hash__":97},"docs\u002Fbookisia\u002Fen\u002Fcontact-support.md","Contact Bookisia support",{"type":7,"value":8,"toc":79},"minimark",[9,14,33,37,62,66,69,73,76],[10,11,13],"h2",{"id":12},"contact-us","Contact us",[15,16,17,18,23,24,28,29,32],"p",{},"Email ",[19,20,22],"a",{"href":21},"mailto:support@bookisia.com","support@bookisia.com",". Use a clear subject such as ",[25,26,27],"code",{},"Booking 4821 has the wrong meeting time"," rather than ",[25,30,31],{},"Help",".",[10,34,36],{"id":35},"include-these-details","Include these details",[38,39,40,44,47,50,53,56,59],"ul",{},[41,42,43],"li",{},"Your business name and account email.",[41,45,46],{},"The affected feature and page.",[41,48,49],{},"What you expected and what happened instead.",[41,51,52],{},"When the problem occurred, including your time zone.",[41,54,55],{},"The relevant booking, service, staff, or integration identifier.",[41,57,58],{},"Steps that reproduce the problem.",[41,60,61],{},"A screenshot with unrelated customer information hidden.",[10,63,65],{"id":64},"never-send","Never send",[15,67,68],{},"Do not send passwords, one-time codes, API keys, OAuth tokens, complete card numbers, banking credentials, or identity documents unless an authorized secure process specifically requests them.",[10,70,72],{"id":71},"for-urgent-customer-appointments","For urgent customer appointments",[15,74,75],{},"Use the customer’s confirmed contact information to communicate a time, location, or joining-link change directly. Contacting support does not automatically update or cancel an appointment.",[15,77,78],{},"For payment disputes, preserve the Bookisia booking record and consult the corresponding Stripe transaction. For Zoom or Facebook account restrictions, you may also need assistance from that provider’s account administrator.",{"title":80,"searchDepth":81,"depth":81,"links":82},"",2,[83,84,85,86],{"id":12,"depth":81,"text":13},{"id":35,"depth":81,"text":36},{"id":64,"depth":81,"text":65},{"id":71,"depth":81,"text":72},"Get help","Gather the right information and contact the support team without exposing sensitive data.","md",{},true,9,"\u002Fbookisia\u002Fen\u002Fcontact-support",{"title":5,"description":88},"bookisia\u002Fen\u002Fcontact-support","July 23, 2026","ghmZWuJf88T0cUnL_IcBP8nrt5WGSIfusme0_lyt4a8",1784895913339]