[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"docs-\u002Fbookisia\u002Fen\u002Fmanage-bookings":3},{"id":4,"title":5,"body":6,"category":109,"description":110,"extension":111,"meta":112,"navigation":113,"order":114,"path":115,"seo":116,"stem":117,"updatedAt":118,"__hash__":119},"docs\u002Fbookisia\u002Fen\u002Fmanage-bookings.md","Manage bookings",{"type":7,"value":8,"toc":99},"minimark",[9,14,23,27,34,38,44,48,51,55,89,92,96],[10,11,13],"h2",{"id":12},"find-an-appointment","Find an appointment",[15,16,17,18,22],"p",{},"Open ",[19,20,21],"strong",{},"Bookings"," and use the date, status, staff, or service filters. Search by customer name or contact information when the appointment date is unknown.",[10,24,26],{"id":25},"confirm-a-booking","Confirm a booking",[15,28,29,30,33],{},"Open the appointment and review the customer, service, date, time zone, assigned staff member, location, payment status, and notes. Change its status to ",[19,31,32],{},"Confirmed"," only when the business is prepared to deliver it.",[10,35,37],{"id":36},"reschedule","Reschedule",[15,39,40,41,43],{},"Choose ",[19,42,37],{},", select an available time, and save. Confirm that the new time does not conflict with external calendars or staff commitments. Bookisia sends the applicable update notification, but for a last-minute change you should also contact the customer directly.",[10,45,47],{"id":46},"cancel","Cancel",[15,49,50],{},"Before cancelling, review your cancellation and refund policy. Select the reason, cancel the appointment, and confirm whether a separate refund is required in Stripe. Cancelling an appointment and refunding a payment are distinct actions.",[10,52,54],{"id":53},"appointment-status-meanings","Appointment status meanings",[56,57,58,65,71,77,83],"ul",{},[59,60,61,64],"li",{},[19,62,63],{},"Pending:"," created but still awaiting action or confirmation.",[59,66,67,70],{},[19,68,69],{},"Confirmed:"," accepted and expected to take place.",[59,72,73,76],{},[19,74,75],{},"Completed:"," the service was delivered.",[59,78,79,82],{},[19,80,81],{},"Cancelled:"," the appointment will not take place.",[59,84,85,88],{},[19,86,87],{},"No-show:"," the customer did not attend.",[15,90,91],{},"Use statuses consistently so reporting and customer history remain useful.",[10,93,95],{"id":94},"if-the-customer-did-not-receive-an-email","If the customer did not receive an email",[15,97,98],{},"Confirm their address for typing errors, ask them to check spam, and verify that the booking saved successfully. Do not create a duplicate appointment simply to trigger another email; resend or communicate the confirmed details directly.",{"title":100,"searchDepth":101,"depth":101,"links":102},"",2,[103,104,105,106,107,108],{"id":12,"depth":101,"text":13},{"id":25,"depth":101,"text":26},{"id":36,"depth":101,"text":37},{"id":46,"depth":101,"text":47},{"id":53,"depth":101,"text":54},{"id":94,"depth":101,"text":95},"Run your business","Find, confirm, reschedule, cancel, and follow up on customer appointments.","md",{},true,3,"\u002Fbookisia\u002Fen\u002Fmanage-bookings",{"title":5,"description":110},"bookisia\u002Fen\u002Fmanage-bookings","July 23, 2026","JRdgMws8ExuwYmvr_SiJXf01i_DxufuJV2hd4fX_yxc",1784895913149]