[{"data":1,"prerenderedAt":79},["ShallowReactive",2],{"docs-\u002Fbookisia\u002Fen\u002Ftroubleshooting":3},{"id":4,"title":5,"body":6,"category":68,"description":69,"extension":70,"meta":71,"navigation":72,"order":73,"path":74,"seo":75,"stem":76,"updatedAt":77,"__hash__":78},"docs\u002Fbookisia\u002Fen\u002Ftroubleshooting.md","Troubleshoot common Bookisia issues",{"type":7,"value":8,"toc":58},"minimark",[9,14,18,22,25,29,32,36,44,48,51,55],[10,11,13],"h2",{"id":12},"no-appointment-times-appear","No appointment times appear",[15,16,17],"p",{},"Confirm that the service is visible, has an assigned staff member, and that the person is available for the full service duration. Check blocked time, existing appointments, time off, booking notice, and booking-window settings.",[10,19,21],{"id":20},"the-displayed-time-is-incorrect","The displayed time is incorrect",[15,23,24],{},"Compare the business, staff, customer, and connected calendar time zones. Avoid compensating by changing working hours; correct the underlying time-zone setting first.",[10,26,28],{"id":27},"a-notification-did-not-arrive","A notification did not arrive",[15,30,31],{},"Verify the email address or phone number on the booking, check spam, and confirm that the appointment saved. Carrier filtering and inbox rules can delay delivery. Use the booking record as the source of truth.",[10,33,35],{"id":34},"an-integration-stopped-working","An integration stopped working",[15,37,38,39,43],{},"Open ",[40,41,42],"strong",{},"Settings → Integrations"," and check its status. The external provider may have revoked or expired authorization. Reconnect only after confirming which external account should own future activity.",[10,45,47],{"id":46},"sign-in-fails","Sign-in fails",[15,49,50],{},"Check that you are using the email associated with your Bookisia account. Request one password-reset email, use only the newest link, and open it in the same browser. If your account was invited by an owner, confirm the invitation was sent to the correct address.",[10,52,54],{"id":53},"before-contacting-support","Before contacting support",[15,56,57],{},"Record the page, approximate time, expected result, actual result, booking or service identifier, and browser\u002Fdevice. Include a screenshot with personal or payment data removed. Never send passwords, complete card numbers, access tokens, or banking credentials.",{"title":59,"searchDepth":60,"depth":60,"links":61},"",2,[62,63,64,65,66,67],{"id":12,"depth":60,"text":13},{"id":20,"depth":60,"text":21},{"id":27,"depth":60,"text":28},{"id":34,"depth":60,"text":35},{"id":46,"depth":60,"text":47},{"id":53,"depth":60,"text":54},"Get help","Work through the most common booking, availability, notification, integration, and sign-in problems.","md",{},true,8,"\u002Fbookisia\u002Fen\u002Ftroubleshooting",{"title":5,"description":69},"bookisia\u002Fen\u002Ftroubleshooting","July 23, 2026","17C9JSAjD1GxW_yF6AjDDwfJL2uBuPP4E0BDHHFGRiE",1784895913335]