Contact Bookisia support
Gather the right information and contact the support team without exposing sensitive data.
Updated July 23, 2026Contact us
Email support@bookisia.com. Use a clear subject such as Booking 4821 has the wrong meeting time rather than Help.
Include these details
- Your business name and account email.
- The affected feature and page.
- What you expected and what happened instead.
- When the problem occurred, including your time zone.
- The relevant booking, service, staff, or integration identifier.
- Steps that reproduce the problem.
- A screenshot with unrelated customer information hidden.
Never send
Do not send passwords, one-time codes, API keys, OAuth tokens, complete card numbers, banking credentials, or identity documents unless an authorized secure process specifically requests them.
For urgent customer appointments
Use the customer’s confirmed contact information to communicate a time, location, or joining-link change directly. Contacting support does not automatically update or cancel an appointment.
For payment disputes, preserve the Bookisia booking record and consult the corresponding Stripe transaction. For Zoom or Facebook account restrictions, you may also need assistance from that provider’s account administrator.