Troubleshoot common Bookisia issues
Work through the most common booking, availability, notification, integration, and sign-in problems.
Updated July 23, 2026No appointment times appear
Confirm that the service is visible, has an assigned staff member, and that the person is available for the full service duration. Check blocked time, existing appointments, time off, booking notice, and booking-window settings.
The displayed time is incorrect
Compare the business, staff, customer, and connected calendar time zones. Avoid compensating by changing working hours; correct the underlying time-zone setting first.
A notification did not arrive
Verify the email address or phone number on the booking, check spam, and confirm that the appointment saved. Carrier filtering and inbox rules can delay delivery. Use the booking record as the source of truth.
An integration stopped working
Open Settings → Integrations and check its status. The external provider may have revoked or expired authorization. Reconnect only after confirming which external account should own future activity.
Sign-in fails
Check that you are using the email associated with your Bookisia account. Request one password-reset email, use only the newest link, and open it in the same browser. If your account was invited by an owner, confirm the invitation was sent to the correct address.
Before contacting support
Record the page, approximate time, expected result, actual result, booking or service identifier, and browser/device. Include a screenshot with personal or payment data removed. Never send passwords, complete card numbers, access tokens, or banking credentials.